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Continue ShoppingFrequently Asked Questions
1. Where are you located?
VISTILO is based in Malolos, Bulacan, Philippines.
2. Are your items available on-hand?
A selection of our items is available on-hand, while others are offered on a pre-order basis.
3. How long is the lead time for pre-order items?
Pre-ordered items typically require 10 to 15 days for processing and delivery, as they are sourced internationally.
4. What is the estimated delivery timeframe for orders?
Delivery timelines are as follows:
- Metro Manila: 1 to 3 business days
- Luzon: 1 to 5 business days
- Visayas and Mindanao: 3 to 7 business days
5. What payment methods do you accept?
We currently accept BPI bank transfers and e-wallet payments.
6. Do you operate a physical store?
VISTILO operates exclusively through online platforms and does not maintain a physical retail location.
7. Is there a return or exchange policy?
All sales are considered final. We kindly encourage customers to review their orders thoroughly prior to finalizing their purchase.